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01 An LBD product · AI customer service

Answer your customers at two in the morning

LBD Business Comm replies to people who write to you on your website, on WhatsApp and on social, collects their details and hands the conversation to your team with the full context.

Request a demo See the AI at work

Live in minutes · Data in the EU · No-obligation first call

Website chat
evening, do you have a room for 2 nights from the 14th? it's me, my wife and a 3 year old
Yes, we have rooms free on the 14th and 15th. Your little one stays free in the extra bed.
Classic · £128 a night Superior · £156 a night See the photos
the superior please. is breakfast included? and we're arriving late, around midnight
…

Hotel · Booking

24/7

Instant replies at night, at weekends and on bank holidays.

5 channels

Website, WhatsApp, Messenger, Instagram and email in one place.

Multilingual

The AI replies in your customer's language, your team reads in its own.

EU cloud

Conversations and data stay in Europe, in line with the GDPR.

02Live

Watch the AI working for you

Three everyday situations on three different channels. The AI answers using your own business content.

Hotel · Booking
Website chat
evening, do you have a room for 2 nights from the 14th? it's me, my wife and a 3 year old
Yes, we have rooms free on the 14th and 15th. Your little one stays free in the extra bed.
Classic · £128 a night Superior · £156 a night See the photos
the superior please. is breakfast included? and we're arriving late, around midnight
Buffet breakfast is included, from 7am to 10.30am. Reception can check you in up to 1am, just let us know.
great, let's take the superior then
Here's the summary. Confirm and I'll email you the details straight away.
Booking summary
Room
Superior · 2 adults + 1 child
Dates
14–16 · 2 nights
Included
Buffet breakfast · check-in up to 1am
Total
£312 · £156 a night
Free cancellation up to 3 days before arrival
From question to booking summary, at 1am

At one in the morning the guest has availability, a price and a summary ready to confirm.

Transfer · Quote
WhatsApp
hi, i need a car from heathrow to shoreditch on saturday. there are 4 of us with 4 large suitcases
With 4 large suitcases you'll want a van. Heathrow to Shoreditch is £75, congestion charge included.
ok but we land at 11.40pm, is there a night surcharge?
No surcharge, the price is the same at any hour. Leave me these details and I'll set the booking up.
Complete your booking
Full name
Email
Phone number
Flight number
done, filled it all in
Got it, Mark. I've sent the confirmation by email and here on WhatsApp.
Transfer confirmed
Route
Heathrow → Shoreditch
When
Saturday · flight landing at 11.40pm
Vehicle
Van · 4 people, 4 large suitcases
Price
£75 · congestion charge included, no night surcharge
Your driver tracks the flight and messages you as soon as you land
A quote and a confirmation, all in the chat

Transfer booked and the customer's details already on file, without a single phone call.

Online shop · After-sales
Instagram
order 48213, it was due friday and nothing turned up
I've just checked: the parcel was held at the sorting hub and it's out for delivery now.
Order #48213
Status
Out for delivery today, by 6pm
Address
12 Green Lane, Bristol
Contents
1 pair of trainers · size 8
I'll message you here as soon as the courier marks it delivered
thank goodness. i ordered a size 8 though and i think they'll be tight, can i swap them?
Of course, you have 30 days to exchange and return postage is free. The size 9 is in stock in that colour.
Exchange for a size 9 Return and refund Talk to a person
size 9 then. but do you only send it once the 8 gets back to you?
We can send it straight away and you post the 8 back with the prepaid label. I'll pass you to Gemma, who'll confirm it.
Conversation passed to Gemma · Customer support, with the order and the request already in front of her
A return that turns into a size exchange

The customer chooses an exchange instead of a refund, and your colleague picks it up with the full context.

03Benefit

What changes in your working day

Not another tool to learn. Less repetitive work and more customers properly looked after.

Answer while you sleep

Anyone who writes out of hours gets a reply straight away, not the next day. The AI either sorts it or takes their details and leaves you a request ready to pick up.

  • Instant replies at night, at weekends and on bank holidays
  • Name, email and phone number collected during the chat
  • You start the morning with the request already in hand

One inbox, not five tabs

Website, WhatsApp, Messenger, Instagram and email all land in the same place. Your team stops chasing browser windows.

  • Every channel on a single screen
  • The full customer history, channel by channel
  • Assign a conversation and everyone knows who's on it

Stop repeating the same answers

Opening hours, prices, availability, order status: the AI handles the routine questions. Your team is left with the ones that need a person.

  • Routine questions get closed in the chat
  • The same answer for everyone, always up to date
  • Your team steps in where it actually matters

Speak every customer's language

Someone who writes in German gets a reply in German. Your team reads and replies in English, exactly as before.

  • The AI replies in the language people write to you in
  • Your team reads and writes in its own language
  • Overseas customers looked after like everyone else

Different audiences, different answers

An end customer and a partner agency don't ask the same things. You set who gets which information and the two worlds stay apart.

  • Customers and partners get separate answers
  • Trade rates visible only to the people you authorise
  • Each channel can have its own rules

Every conversation becomes a contact

A question in the chat doesn't have to stay just a question: the AI asks for the details at the right moment and passes everything to your team.

  • Name, email and phone number collected in conversation
  • Your colleague gets the request with the full context
  • Contacts land in your booking system or CRM
04AI learning

An AI that learns your business

It doesn't guess: it uses your content, your prices and your rules. When it doesn't know something, it says so.

Your website

It reads your pages and updates itself when you change them.

Your documents

Price lists, policies, menus, PDFs: upload the file and the AI knows it.

Your FAQs

The questions you always get, with the official answer you decide on.

Past conversations

It learns from the best answers your team has already given.

01
Connect

You point us at the website, documents and FAQs to use. We take care of the rest.

02
Learn

The AI organises your content and picks up the tone you use with customers.

03
Answer

It replies on every channel, in the language of whoever writes.

04
Improve

You see the questions that went unanswered and add what's missing.

You decide what the AI may and may not say. When there's no answer, it doesn't invent one: it says so and passes the conversation to your team.
05Channels

Your customers write wherever they like

You read it all in one place. Add a channel when you need one, without changing tool.

Website chat
Live in minutes
WhatsApp
The number your customers already use
Messenger
Your Page messages, handled
Instagram
Private messages to your profile
Email
Every email becomes a conversation
06Team

One inbox for the whole team

The place where colleagues see everything, reply in real time and know who's looking after what.

inbox
LBD
All 18 + New
Open Snoozed Closed
LM
Laura M. now

Suite with sea view, 12–15 June…

Hotel AI 2
DK
Daniel K. 2m

Airport pickup, flight FR2043…

Transfer AI 1
SR
Sofia R. 6m

Where is my order #4821?

Shop AI 1
TB
Tom B. 11m

Can I add breakfast later?

Hotel AI
EH
Elena H. 24m

Thanks, that works perfectly!

Transfer AI 1
MC
Marc C. 38m

Return policy for size change…

Shop AI
LM
Laura M.
OPEN · HOTEL
Assign to me
Hi! Do you have a suite with sea view from 12 to 15 June?
AI
AI · DRAFT

Yes — the Junior Suite with sea view is available for those dates.

Breakfast and parking are included. Shall I hold it for you?

Yes please, and late check-in around 23:00
Reply Note Translate Generate Macros
Write a reply…
LM
Laura M.
leadReturning
Segment
Direct booking
Assignee
G Giulia
Bookings
2 stays · last May 2025
Conversations
openSuite with sea view…
closedInvoice request
Shared inbox
The whole story in front of you

Open a conversation and you see which channel it came from, what's already been asked and the details the AI collected. You pick up exactly where things were left.

Handover to a person
The AI sets it up, your colleague closes it

When a human is needed, the conversation moves to a colleague with the request, the contact details and the answers already given. The customer doesn't have to repeat a thing.

07Trust

Your data stays yours

No surprises about where your customers' conversations end up.

European cloud

Conversations and data stay on servers in the European Union.

GDPR-compliant

Consent, privacy notices and data deletion handled as the rules require.

Your data kept apart

Your business information stays separate from that of other companies.

Connects to your systems

We connect the AI to your back office, your booking system, your shop or your CRM.

LBD Business Comm is built and maintained by LBD: you always deal with the people who made the product and connect it to your systems.

08Demo

Want to see it running on your own content?

We'll show you the AI answering with your business's own information, not a generic demo.

Talk to us

We'll come back to you within one working day, with no obligation.