dolocal.com: the marketplace for local experiences, designed and built by LBD
We took care of the entire technical and graphic side of dolocal, the marketplace that connects travellers with verified local guides in 8 countries and 12 languages. Like our other projects, its customer care runs on LBD Business Comm, our omnichannel messenger.
Visit dolocal.comProject overview
dolocal is a marketplace for tours, day trips and experiences where every activity is run by a verified local operator: independent guides, wineries, cooperatives and tourism professionals. LBD took care of the entire technical and graphic side, from UX and visual design to front-end, back-end and cloud infrastructure, and delivered one platform that speaks 12 languages to travellers and gives local partners a space of their own to sell.
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Booking without surprises
Instant confirmation, free cancellation and the refund policy shown before booking: the price travellers see is the price they pay.
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Built around local partners
A dedicated supplier partner area, where operators who pass the checks on licences, insurance and safety join dolocal and offer their experiences.
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Customer care on LBD Business Comm
The support chat travellers use before and after booking runs on LBD Business Comm, the omnichannel messenger we develop in-house.
- Client
- dolocal
- Industry
- Travel tech · Tours and experiences marketplace
- Markets
- 8 European countries · 12 languages
- LBD services
- UX/UI & graphic design, Full-stack engineering, Cloud infrastructure, LBD Business Comm
The challenge
Local operators compete for visibility with global booking platforms, while travellers want to know exactly who they are booking with. dolocal needed a marketplace that felt local in every language and stayed simple for the people who actually run the experiences.
Twelve languages, one platform
From search to checkout, every page had to read naturally to travellers from all over Europe, without maintaining twelve separate sites.
Trust before payment
Travellers book with someone they have never met, far from home: final price, cancellation terms and genuine reviews had to be clear before paying.
Simple tools for small operators
Independent guides, wineries and cooperatives needed an easy way to join, publish their experiences and receive bookings, with no technical skills required.
Our approach
We handled design and engineering as a single team, so every graphic choice and every technical decision served the same goal: helping travellers choose and book with confidence.
An image-led interface and a consistent design system for categories, destinations, filters and experience pages, built to make choosing easy on mobile and desktop.
Search, availability, cart and checkout with instant confirmation, built once and served in 12 languages, each with its own localised URLs.
A dedicated area for supplier partners, verified reviews, deals and gift cards, plus an editorial section of travel guides.
We integrated LBD Business Comm, our omnichannel messenger, into dolocal: travellers write in the chat and the team replies from a single inbox.
Impact delivered
dolocal runs on a platform designed and engineered entirely by LBD, ready to grow with new destinations, partners and languages.
- A marketplace for tours and local experiences live in 12 languages, across 8 countries and 20 experience categories.
- Bookings with instant confirmation, free cancellation and the final price shown before checkout.
- Customer care on LBD Business Comm, the same omnichannel messenger that runs across our other projects.
Languages on the platform
Countries with local experiences
Customer care on LBD Business Comm
Like our other projects, dolocal uses LBD Business Comm, the omnichannel messenger built by LBD. Travellers write in the chat on dolocal.com for information before booking or for help with a booking they already have, and the team picks up every conversation from a single shared inbox, with the full context.
- A support chat for travellers, before and after booking.
- One shared inbox for the whole team, ready for WhatsApp, Messenger, Instagram and email.
- Conversations and data on servers in the European Union, in line with the GDPR.
- Built and maintained by LBD, like the rest of the platform.
Questions about the dolocal project
01 Who designed and developed dolocal.com?
02 What is dolocal?
03 Which customer care software does dolocal use?
04 Can LBD build a similar marketplace for my business?
Building a marketplace or a booking platform?
We design and develop travel and booking platforms end to end, with customer care on LBD Business Comm from day one.